Quality Development
Program for Services
About this Program
The Service Industry Workgroup Development Program was modified from the original manufacturing-focused curriculum. Retaining core quality principles, the program now includes service-specific examples.
It emphasises applied learning, encouraging participants to practice skills before progressing. Additionally, structured personal development plans support collaboration between Human Resources and SAQI, ensuring alignment with organizational goals
We have defined a detailed roadmap for the development of quality professionals in the Services Industry, South Africa.
Your development roadmap starts with a Level Two Certificate in Quality Control which is followed by the Level Three Certificate in Quality Assurance and could ultimately lead to a Level Four Certificate in Quality Management.
Level 2
Certificate
In Quality Control
For Quality Controllers and Team Leaders
This certificate program aims to equip the quality controllers/team leader with the tools to solve quality problems effectively. Learners are taught how to use statistical data to errors, and problem-solving techniques to confidently run a Quality Circle to address these problems at a shop floor level.
Topics Covered:
- B30 - Introducon to Quality Control
- B31 - Introducon to Stascal Techniques
- B33 - Introducon to Quality Circles
- B34 - A3 Problem Solving
Level 3
Certificate
in Quality Assurance
For Quality Assurers and Supervisors
The focus of this certificate program is Quality from a systems perspective. The requirements of ISO 9001 and that of internal auditing are covered in detail. In addition to this the learner is also introduced to the core tools of “Advanced Product Quality Planning (APQP), which will enable the learner to design a process “Right First Time” utilizing the FMEA and Control Plan principles.
Topics Covered:
- B48 - ISO 9001 Requirements.
- B24 - Knowledge Management.
- B16 - Internal Auditing.
- B92 - Advanced Quality Techniques.
- B77 - Advanced Product Quality Planning. (APQP)
Level 4
Certificate
in Quality Management
For Quality Managers
This program focuses on Continuous Improvement by setting departmental Key Performance Indicators (KPI’s) and measurements. The current and future Quality Manager are taught the principles of developing a Quality Strategy, as well as Lean Manufacturing to initiate and sustain those continuous improvement programs.
Topics Covered:
- B38 - Development of a QM System.
- B58 - Organizational Excellence.
- B93 - Policy Deployment (Hoshin Kanri)
- B74 - Lean in Manufacturing / Services.
- B01 - Cost of Quality