Book review By Paul Harding

Making Quality Education happen:

 a “how – to” guide for every teacher

(Second edition)

Published by CAXTON & CTP publishers and printers Limited

Author Richard Hayward

Total Quality Education (TQE) is an adaption of the best quality practices and principles found in the business and professional world. This book proves that you don’t need money (although every bit helps!) to create an outstanding classroom and school. Many of the quality practices described in the book don’t cost a single cent to implement in a school”.

People often only associate quality principles and particularly quality management with manufacturing organizations. My training delegates often say to me when we are talking quality; “It’s OK if you are building cars but our situation is different.” Richard Hayward has managed to dispel that myth and through his insight into quality matters and his vast experience as an educator has put together a “must read” book for every teacher in South Africa that wants to develop a Quality School.

The author has managed to weave into the book lots of anecdotes, quotations and stories that cover education in our rainbow nation. He is able to compare the performance of schools that geographically are very close to each other but in terms of access to finances and facilities are miles apart. However, does this prevent the less privileged teachers and learners from achieving quality performance? According to Dr. Richard Hayward, not at all.

The book is published under the aegis of the South African Quality Institute (SAQI) and the author has based his book on the “SAQI Quality in Education Model for South Africa”.

The first chapter is dedicated to the question “What is Total Quality Education (TQE). In this chapter he discusses two totally different Johannesburg schools. In one area called Dainfern most of the children attend private well resourced schools. Yet in the neighbouring informal settlement of Diepsloot a school provides some lessons in metal containers yet the dedicated staff provides an outstanding quality education for the learners.

The book then goes on to describe the SAQI Quality in Education Model and its application.

This model is based on five pillars of a quality school. These pillars are:

  1. Values
  2. Leadership
  3. School Improvement Plans
  4. Communication
  5. Tools and Techniques

He first of all summarizes each pillar in an easy to understand way giving practical examples of their application in the classroom.

The author then sets the tone for the rest of the book by showing what the characteristics are of a quality school and compares them to those of an ordinary school by means of a simple table. He then expands on each pillar giving many practical examples of how each one of these pillars can be applied to support a quality school through the next five chapters that are focused on each pillar.

I particularly enjoyed the chapter on leadership. In business this is the main differentiator between successful organizations that move to “world class performance” and those that plod along or fail. During this chapter Richard Hayward not only discusses the difference between managers and leaders but gives many examples of “true leadership”.

Once the five pillars of a good quality school have been digested, the book concludes with a nine step easy to follow approach on how to implement Total Quality Education.

This book is “priceless” in the ideas and quality principles it gives to the reader in the quest to achieve a “Quality School”. The book is also “priceless” in another way. The book is not for sale but can be acquired free of charge for educationalists by contacting Richard Hayward on 011 888 3262 or A small cost is required to cover postage and packaging if the book is to be sent out by mail.

SAQI congratulates Dr. Richard Hayward on writing such a wonderful book and would also like to thank CAXTON & CTP publishers & printers Limited for their generous sponsorship in making the publication of this book possible.  

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